Terms and Conditions

Virgin Wine Online Limited

Terms and Conditions of Business Use

Last updated 25th July 2024

As a user of our website, and when making a purchase from Virgin Wines, you acknowledge that you do so under these terms and conditions. We hope you will agree that they are designed to be fair to you and to us. We may change these from time to time by updating this page. Please read these Terms carefully before purchasing products from us and print and keep a copy of them for your reference.

General
1. Warranties: We warrant that the wines will be of satisfactory quality and fit for their general purpose.
2. All orders must be placed via the website or via our sales team on 0343 224 1001
3. The placing of an order anywhere on our website or with one of our sales team does not constitute a contract. Provided that we are able to accept your order we will send you an email to confirm your order. Our confirmation email constitutes acceptance of your order and will form a legally binding contract between us and you for the sale of the products, governed by these terms.
4. Title will pass on delivery of the products, provided that we have processed and received payment in full for the products.
5. You acknowledge and agree that you may not use any more than one promotion and/or discount in any one order and that promotions and discounts cannot be used in conjunction with one another.
6. Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us:
  
  Virgin Wine Online Limited
  St James' Mill,
  Whitefriars,
  Norwich.
  NR3 1TN.
  Tel: 0343 224 1001
  Email: help@virginwines.co.uk
7. Availability - Wine is an agricultural product and runs out from time to time. If you order a case of wine and some of the products are out of stock we will replace them with equal or higher value wines. We promise that we will only ever replace up to three bottles without asking.
8. Minimum size for a mix your own case is 12 wine bottles.
9. Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on 0343 224 1001.
  
  At Virgin Wines, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.
  
  We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: suggestions@virginwines.co.uk
Age restriction
1. We will not sell wine to anyone who isn't 18 years old or over. When you register your details you will be required to enter a valid date of birth to confirm you are 18 years old or older. By placing an order you also confirm that you are at least 18 years old.
2. If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
3. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
Prices and payment
1. All prices are quoted in pounds sterling, and may be per product or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional.
2. We accept payment by Visa, MasterCard and PayPal and, for single, non-recurring purchases, we also accept Maestro.
3. Where you enter into an agreement to be supplied with a regular delivery of wine (e.g. Discovery Wine Club or justREDS) or to make regular payments to your account (e.g. WineBank) you agree to us holding your payment details and charging your registered payment method as agreed. You also agree to us requesting updated details from your payment provider should the details of your payment method change and to charge the updated payment method in the same way as the original payment method. We reserve the right to take payment from another registered payment card if we fail to take payment from your default payment card or your default payment method has expired. This in no way restricts your rights to cancel.
4. Where a particular product is part of a pre-mixed case with a general discount applied, the discounted price for the case is relative to the non-discounted prices for the constituent wines.
5. We reserve the right to terminate any special offer at any time, without notice.
Delivery and returns
1. Where we deliver: We will deliver your wine to anywhere in the United Kingdom except for the Channel Islands (this does include Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles).
2. Delivery timescales:
  1. Standard delivery - Our delivery is £7.99 per wine order to a single address, £4.99 if the order contains a spirit or beer product or £4.99 per gift product. On average, orders arrive the next working day, however your order may take up to 3 working days. There are a few exceptions which are shown in clause D below.
  2. If you order 2 or more cases, they may not be delivered at the same time.
  3. Named Day delivery service - With our Named Day delivery service you are able to select any of the shown available days for delivery for £2 extra.
  4. Saturday delivery is available in our Named Day delivery service. Please note, some products are not available for a Saturday delivery.
  5. Our courier delivers Monday to Saturday, between 8am and 6pm. During the festive period our couriers may deliver up to 8pm.
3. Exceptions:
  1. Orders containing spirits: Please note that for orders containing spirits we ask that deliveries are signed for (at your home, work or other convenient address). Should you choose to select another delivery option, such as 'Leave safe', your order will not be insured against loss.
4. Delivery timescale exceptions:
  1. Please allow 72 hours for delivery to: Scotland and Scottish Isles: AB30-31, 33-38, 41-45, 51-56, 63; DD8-10; FK1, 3, 8, 17-21, HS1-9; IV21; IV1-11, 10-28, 30-32, 36, 40-56, 63; KA27-28; KW1-3, 5-17; PA20-49, 49-88; PH10-11, 13-26, 30-44, 49, 50; PA44; PH41-44, TR21-25; ZE1-3
  2. Isle of Man: All postcodes IM1-9
  3. Saturday delivery not available: Scotland: AB30-39, 41-45, 51-56; DD; FK16-21; G63; HS1-9; IV; KA18-19, 6-29; KW1-17; KY9-10, 13-16; ML11-12; PA20-50, 60-78, 80-88; PH; TD15; ZE1-3. Isle of Man: All postcodes IM1-9. Northern Ireland: All postcodes BT1-94
  4. We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm, pandemic or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
5. Delivery location exceptions:
  1. Gift Hampers delivery to Northern Ireland not available: All postcodes BT1-94
  2. Fresh food product delivery not available to: Isle Of Wight: PO30-41. Isles of Scilly: TR21-25. Scotland: AB30-63, IV, KA27-28, KW, PA20-88, PH1-PH50, FK19-21, TD15, HS, ZE, DD8-10, G83-84. Isle of Man: All postcodes IM1-9. Channel Islands: All postcodes JE and GY.
6. "Spend £150 and get Free Delivery":
  1. Customers qualify for Free Delivery when spending over £150 in a single transaction to a single address and is based on our Standard Delivery option.
  2. If you select a different delivery option you will receive the cost of our Standard delivery (£7.99) deducted from your order and the difference will be charged.
  3. Free Delivery cannot used in conjunction with any Discovery Wine Club, justREDS, Just6 or Bin End Wine Club cases.
7. WineBank Free delivery:
  1. WineBank members receive free next working day delivery on orders containing wine purchases, apart from the exceptions mentioned below.
  2. Orders containing only gift, beer or spirits products are not eligible for WineBank free delivery.
  3. Discovery Wine Club, justREDS, Bin End Wine Club or Just6 orders are not eligible for free delivery.
  4. On occasion some wine products may not be eligible for WineBank free delivery however these will be clearly marked as such.
8. Incorrect / missing or damaged products:
  1. In the event that any of the products in your order are incorrect, missing or damaged, please let us know within 30 days.
  2. Where the order is a single product item we will collect the item and then once we have confirmed receipt of that item we will send the correct replacement free of charge. Delivery of the replacement product should take place within 7 working days of you notifying us regarding the incorrect item.
  3. Where the incorrect, missing or damaged product is part of a case we will credit your Virgin Wines account with the price you paid or a proportion of the total order price representing the proportion of the incorrect, missing or damaged order contents.
9. Cancellation and termination:
  1. You may cancel your order for any reason whatsoever at any time up to 14 working days from the day after the date you receive your wine, provided all of the products are unopened and intact.
  2. In order to cancel your order you must call us on 0343 224 1001, notify us by email on help@virginwines.co.uk or in writing to Virgin Wine Online Limited, St James' Mill, Whitefriars, Norwich NR3 1TN.
  3. It is your responsibility to hold onto the wine and take reasonable care of it until we come to collect it. Once we have confirmation the case is collected we shall reimburse the price of the wine within 10 working days.
  4. Any products collected by our carrier must be in their original box to avoid further breakages, where possible. If the packaging has become damaged or weakened the courier will not accept the package. Please call our call centre on 0343 224 1001 before requesting a collection, or as soon as possible, if this is the situation.
  5. If you are a member of a regular Wine Plan (e.g. Discovery Wine Club or the WineBank Recommend A Case Service), we will let you know what's in your next case before we ship it. If you don't tell us, before we ship your wines, that you don't wish to receive your case and then ask to return it, a charge of £7.99 will be payable.
  6. Sorry to have to state the obvious, but once the wine has been delivered, in accordance with any specified delivery instructions, it becomes the recipient's responsibility.
  7. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or inaccurately described goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau. If you have any queries regarding delivery please call us 0343 224 1001 or email us at priorityone@virginwines.co.uk
  8. Although we will normally be able to do so, we cannot guarantee to accept all orders placed via the website. You should only consider your order to have been accepted once you receive an email confirming that your order has been confirmed.
  9. We may occasionally be unable to accept orders for various reasons, for example because a product is out of stock or there was an error in the advertised price or description. If this is the case, we will let you know and, where possible, we will discuss other options with you, for example alternative products that may be available or the option of purchasing the product at the correct price.
  10. If you are in breach of these terms and/or otherwise misuse any of our voucher schemes and/or introductory offers, we reserve the right (as applicable) to: (i) cancel any order and refuse to supply any products to you; (ii) disable and/or terminate with immediate effect any of your accounts or memberships with us; and/or (iii) make a charge equivalent to the value of any voucher and/or introductory offer against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the products.
Love every wine or get your money back
1. Where you see any reference to 'Love every wine or get your money back' we are referring to the customer promise as described in this clause.
2. If you buy any of our wines and you don't like a bottle, we will credit your Virgin Wines account with store credit for the amount paid for that bottle, provided you have contacted us within 120 days.
3. If you have purchased multiple of the same bottle, we will credit your Virgin Wines store credit account for one bottle. If you would like a refund for the remaining unopened bottles, then we will arrange a collection and refund the net purchase price upon return.
4. Beer products, spirit products and gift products are not covered by this customer promise.
5. Orders placed via a 3rd party site such Virgin Red, Virgin Atlantic or Virgin Experience days are not covered by this customer promise as the sale was not placed with Virgin Wines directly.
6. If you need to claim under our customer promise, then call us on 0343 224 1001 or notify us by email at help@virginwines.co.uk
7. Right To Terminate - This customer promise is here for the good of all our customers. If we feel that it has been abused, we reserve the right to close your account once we have met our obligations to you. If we do deactivate your account, and you place another order, we reserve the right to refuse the order, or our obligation to you for any claim will be limited to your statutory rights.
Wine vouchers
1. Promotional vouchers can only be used on orders of eligible wine cases containing 12 or more wine bottles.
2. You must be over 18 to redeem the voucher.
3. Vouchers are non-transferable, may not be sold at auction and have no cash alternative.
4. Promotional voucher discounts are not applicable to beer products, spirit products or gift products.
5. Gift Vouchers, e-cards and gift balances are valid for 24 months from the last activity. After 24 months any remaining balance will be removed. Balances added as store credit are valid for 12 months from the date added. After 12 months any remaining credit will be removed.
6. If you order 12 or more eligible wine bottles you are then able to add a beer, spirit or gift product to be included in the transaction, however the voucher discount will not be applied to these products. For example, if you add a bottle of spirits to an order containing a case of 12 wine bottles, the voucher will only be redeemed against the wine proportion of your order.
7. WineBank Voucher:
  1. This voucher is for customers who have not previously joined WineBank and can only be used once.
  2. By redeeming this voucher you are agreeing to all the terms and conditions of WineBank as set out in the WineBank terms and conditions section.
  3. A minimum spend of £99.88 applies to voucher use unless otherwise specified on the voucher. Vouchers may not be used on non-wine products, or gift products.
  4. You cannot use your WineBank Balance or WineInterest with a WineBank introductory voucher.
8. Discovery Wine Club Voucher:
  1. This voucher is for customers who have not previously joined Discovery Wine Club and can only be used once.
  2. By redeeming this voucher you are agreeing to all the terms and conditions of Discovery Wine Club as set out in the Discovery Wine Club terms and conditions section.
  3. A minimum spend of £99.88 applies to voucher use unless otherwise specified on the voucher. Vouchers may not be used on non-wine products, or gift products.
9. justREDS Voucher:
  1. This voucher is for customers who have not previously joined justREDS and can only be used once.
  2. By redeeming this voucher you are agreeing to all the terms and conditions of justREDS as set out in the justREDS terms and conditions section.
  3. A minimum spend of £99.88 applies to voucher use unless otherwise specified on the voucher. Vouchers may not be used on non-wine products, or gift products.
10. All other vouchers (excluding Gift Vouchers):
  1. This voucher is for new customers only and can only be used once.
  2. A minimum spend of £99.88 applies to voucher use unless otherwise specified on the voucher. Vouchers may not be used on non-wine products, or gift products.
11. Gift vouchers and VAA vouchers
  1. These products are redeemable against wines, beers and spirits products, however they are not redeemable against other products such as food products.
12. Any introductory voucher outlined in clauses f, g, h and i above can only be redeemed once and by redeeming the voucher, you are not entitled to any further introductory vouchers or other introductory offers from Virgin Wines or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have redeemed any introductory voucher or other introductory offer from Virgin Wines or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join any of our clubs by purchasing your first case at the normal price without the voucher discount being applied.
13. Where a voucher is used in breach of the above conditions, Virgin Wines reserves the right to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to recover the goods as it deems appropriate. A charge may be made to cover the cost of recovery of the goods.
WineBank
1. The Virgin Wines WineBank is NOT a bank in the same sense that Barclays and NatWest are. It is a scheme where you pay money into your Virgin Wines account in order to use it against the purchase of wine with Virgin Wines.
2. The beauty is that instead of us choosing which cases of wine will be discounted, we give you 20% WineInterest on all money you save in your WineBank account to spend on wine as and when you wish (there are a few very reasonable exceptions where you won't be able to use your WineBank balance). The interest we give you is referred to as "WineInterest" in these terms and conditions.
3. Introductory Offers
  1. Any WineBank Introductory Offers can only be redeemed once and by accepting an introductory offer, you are not entitled to any further WineBank Introductory Offers from Virgin Wines or holder or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have taken up any WineBank Introductory Offers from Virgin Wines or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join WineBank by purchasing your first case at the normal RRP.
4. Introductory WineBank offers cannot be combined with other introductory offers. How it works:
  1. We bill your payment card or PayPal account an agreed amount (default of £25) on the 1st of each month or an alternative date later in the month if you so choose.
  2. Each payment will have 20% WineInterest added to it automatically. So, for every £5 paid in by you, we will add an extra £1 in WineInterest.
  3. Your WineBank balance (being your contributions and WineInterest) is solely for use against purchasing wine with Virgin Wines.
  4. You are free to change the amount of money you pay into your account each month either through your online account or by contacting us on 0343 224 1001. You can top-up your WineBank balance at any time by contacting us on 0343 224 1001.
  5. Any money added as a top-up to your WineBank balance will automatically have 20% WineInterest added to it immediately and is ready to spend as soon as the payment is approved.
  6. You are free to cancel your WineBank membership at any point. And we will gladly refund the outstanding balance of any money you have paid into your account. However, any existing WineInterest will be removed. If you wish to remove money from your WineBank without cancelling your account, all WineInterest relating to that money will be removed. If you wish to cancel and for your money to remain in your account to use at a later date, all WineInterest will also remain in the account.
  7. Your WineBank balance (money you have deposited plus WineInterest) cannot be used either fully or in part to buy gift vouchers, beer products, spirits products or gift products.
  8. Orders containing only gift products, beer products or spirits products are not eligible for WineBank free delivery.
  9. Discovery Wine Club, justREDS, Bin End Wine Club or Just6 orders are not eligible for WineBank free delivery.
5. You agree to us holding your payment details and charging you in accordance with clause D (above).
6. Your money is safe with us and any cash balance you have deposited is fully refundable on request (subject to clause O below).
7. We keep the teeny-weeny bit of (real) interest our own bank pays on your deposits. But then we are paying you 20% (!) of what you've paid in as WineInterest, so that's all right then.
8. Cases bought partly or wholly with your WineInterest are not eligible for the free 13th bottle associated with The Wine Club.
9. WineBank is designed so that you can get a special offer on the wines you want to buy. It is not designed for you to get multiple discounts on the same products. Therefore, certain deeply discounted products will not be eligible to purchase with your WineBank balance.
10. Payment for purchases made using your WineBank account is taken first from any vouchers or refunds in your account, then any monies you have paid into the account followed by any WineInterest existing in the account. If there are insufficient funds in your WineBank account the balance will be charged to your registered credit/debit card.
11. Using vouchers to open a WineBank account is subject to terms and conditions as laid out in section 6.
12. In the event that a transaction is cancelled your account will be returned to the state prior to that transaction. Any charges for transactions conducted after the cancelled transaction will be recalculated as if the original (cancelled) transaction had not taken place. If this results in a negative WineInterest value, the equivalent value will be removed from the cash balance in the account to compensate and return the WineInterest balance to zero before any cash refund takes place.
13. WineBank is provided for the benefit of our customers. If we deem that an account is being used in contravention of the principles of the scheme we reserve the right to cancel that account.
14. WineInterest is valid for 24 months from the last activity on your account. After 24 months of your WineBank account being inactive (see clause O below for what we mean by "inactive") any unspent WineInterest will be removed from your account and will be forfeited by you.
15. Inactive WineBank accounts
  1. When we refer to a WineBank account being "inactive" in these terms and conditions, we mean that no deposits have been made into that WineBank account, and the balance of that WineBank account has not been used for any purchases.
  2. If your WineBank account is inactive, we still have to spend resources on maintaining your account and contacting you in relation to your account. Therefore, if your WineBank account is inactive for a period of 2 years or more, we will charge you an administration fee of £1 per month until the earlier of (a) your WineBank account becomes active again; (b) there is no balance remaining in your WineBank account; or (c) your WineBank account is closed in accordance with clause O. Our administration fee will be deducted directly from the balance of your WineBank account.
  3. Because we cannot maintain your WineBank account indefinitely if it is not being used, if your WineBank account remains inactive for a period of 6 years, we will close your WineBank account. If we close your WineBank account, the balance on the account will be forfeited and will not be refunded to you.
Discovery Wine Club
1. Introductory Offers
  1. Any Discovery Wine Club Introductory Offer can only be redeemed once and by accepting an introductory offer, you are not entitled to any further Discovery Wine Club Introductory Offers from Virgin Wines or holder or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have taken up any Discovery Wine Club Introductory Offer from Virgin Wines or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join the plan by purchasing your first case at the normal RRP.
  2. Introductory Discovery Wine Club offers cannot be combined with other introductory offers.
2. How it works:
  1. With Discovery Wine Club you get a regular supply of outstanding craft wines delivered direct to your door from some of the world's top independent winemakers.
  2. We will notify you every 3 months (and at Christmas) by email that your next case of wine is ready for delivery, including the contents and the price.
  3. You can skip or cancel any suggested case at any time by responding to our notification before the date stated on the notification. Please telephone our call centre on 0343 224 1044. If we don't hear from you, we will deliver the case of wine to the selected Discovery Wine Club address and charge your card the notified price of the wine plus £7.99 delivery. The address, Credit/Debit Card details and delivery instructions for your Discovery Wine Club case are specific to these deliveries and may vary from the default details on your account.
  4. Should you wish to cancel your membership of the Discovery Wine Club, you may do so at any time by calling us on 0343 224 1044. If you wish to notify us in writing you may do so by post or emailing us at discoveryclub@virginwines.co.uk.
3. You consent to us holding and using your payment card or PayPal details under this section for the purpose of obtaining payment for each case of wine whilst you are on the Discovery Wine Club.
4. Should we change the Terms and Conditions of our Discovery Wine Club offer from time to time, we will notify you before your next case is dispatched, so that there are no nasty surprises.
5. We will let you know what's in your next case before we ship it. If you don't tell us before we ship your wines that you don't wish to receive your Discovery Wine Club case and then ask to return it, your delivery charge will not be refunded.
6. Each year you will be offered a special Christmas holiday shipment. You will be notified in advance of this special shipment and its seasonal price. There is absolutely no commitment to accept this seasonal case.
justREDS
1. Introductory Offers
  1. Any justREDS Introductory Offers can only be redeemed once and by accepting an introductory offer, you are not entitled to any further justREDS Introductory Offers from Virgin Wines or holder or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have taken up any justREDS Introductory Offers from Virgin Wines or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join the plan by purchasing your first case at the normal RRP.
  2. Introductory justREDS offers cannot be combined with other introductory offers.
2. How it works:
  1. With justREDS you get a regular supply of handcrafted red wines delivered direct to your door that have been taste tested by Matthew Jukes, a world-renowned wine authority.
  2. We will notify you every 3 months (and at Christmas) by email that your next case of wine is ready for delivery, including the contents and the price.
  3. You can skip or cancel any suggested case at any time by responding to our notification before the date stated on the notification. Please telephone our call centre on 0343 224 1043. If we don't hear from you, we will deliver the case of wine to the selected justREDS address, Credit/Debit Card details and delivery instructions for your justREDS case are specific to these deliveries and may vary from the default details on your account.
  4. Should you wish to cancel your membership of justREDS, you may do so at any time by calling us on 0343 224 1043. If you wish to notify us in writing you may do so by post or emailing us at justreds@virginwines.co.uk.
3. You consent to us holding and using your payment card or PayPal details under this section for the purpose of obtaining payment for each case of wine whilst you are on justREDS.
4. Should we change the Terms and Conditions of our justREDS offer from time to time, we will notify you before your next case is dispatched, so that there are no nasty surprises.
5. We will let you know what's in your next case before we ship it. If you don't tell us before we ship your wines that you don't wish to receive your justREDS case and then ask to return it, your delivery charge will not be refunded.
6. Each year you will be offered a special Christmas holiday shipment. You will be notified in advance of this special shipment and its seasonal price. There is absolutely no commitment to accept this seasonal case.

Just6
1. Introductory Offers
  1. Any Just6 Introductory Offers can only be redeemed once and by accepting an introductory offer, you are not entitled to any further Just6 Introductory Offers from Virgin Wines or holder or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have taken up any Just6 Introductory Offers from Virgin Wines or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join the plan by purchasing your first case at the normal RRP.
  2. Introductory Just6 offers cannot be combined with other introductory offers.
2. How it works:
  1. With Just6 you get a regular supply of wine carefully selected by us from various countries/regions/styles every 2 months.
  2. We will notify you every 3 months (and at Christmas) by email that your next case of wine is ready for delivery, including the contents and the price.
  3. You can skip or cancel any suggested case at any time by responding to our notification before the date stated on the notification. Please telephone our call centre on 0343 224 1044. If we don't hear from you, we will deliver the case of wine to the selected Just6 address, Credit/Debit Card details and delivery instructions for your Just6 case are specific to these deliveries and may vary from the default details on your account.
  4. Should you wish to cancel your membership of Just6, you may do so at any time by calling us on 0343 224 1044. If you wish to notify us in writing you may do so by post or emailing us at just6@virginwines.co.uk.
3. You consent to us holding and using your payment card or PayPal details under this section for the purpose of obtaining payment for each case of wine whilst you are on Just6.
4. Should we change the Terms and Conditions of our Just6 offer from time to time, we will notify you before your next case is dispatched, so that there are no nasty surprises.
5. We will let you know what's in your next case before we ship it. If you don't tell us before we ship your wines that you don't wish to receive your Just6 case and then ask to return it, your delivery charge will not be refunded.
Bin Ends Wine Club
1. Introductory Offers
  1. Any Bin Ends Wine Club Introductory Offers can only be redeemed once and by accepting an introductory offer, you are not entitled to any further Bin Ends Wine Club Introductory Offers from Virgin Wines or holder or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have taken up any Bin Ends Wine Club Introductory Offers from Virgin Wines or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join the plan by purchasing your first case at the normal RRP.
  2. Introductory Bin Ends Wine Club offers cannot be combined with other introductory offers.
2. How it works:
  1. With Bin Ends Wine Club you get a regular supply of wine carefully selected by us from various countries/regions/styles every 3 months.
  2. We will notify you every 3 months (and at Christmas) by email that your next case of wine is ready for delivery, including the contents and the price.
  3. You can skip or cancel any suggested case at any time by responding to our notification before the date stated on the notification. Please telephone our call centre on 0343 224 1044. If we don't hear from you, we will deliver the case of wine to the selected Bin Ends Wine Club address, Credit/Debit Card details and delivery instructions for your Bin Ends Wine Club case are specific to these deliveries and may vary from the default details on your account.
  4. Should you wish to cancel your membership of Bin Ends Wine Club, you may do so at any time by calling us on 0343 224 1044. If you wish to notify us in writing you may do so by post or emailing us at binends@virginwines.co.uk.
3. You consent to us holding and using your payment card or PayPal details under this section for the purpose of obtaining payment for each case of wine whilst you are on the Bin Ends Wine Club.
4. Should we change the Terms and Conditions of our Bin Ends Wine Club offer from time to time, we will notify you before your next case is dispatched, so that there are no nasty surprises.
5. We will let you know what's in your next case before we ship it. If you don't tell us before we ship your wines that you don't wish to receive your Bin Ends Wine Club case and then ask to return it, your delivery charge will not be refunded.
6. Each year you will be offered a special Christmas holiday shipment. You will be notified in advance of this special shipment and its seasonal price. There is absolutely no commitment to accept this seasonal case.
SpiritSave
1. SpiritSave is a scheme where you pay money into your Virgin Wines account in order to use it against the purchase of spirits with Virgin Wines.
2. Introductory Offers
  1. Any SpiritSave Introductory Offers can only be redeemed once and by accepting an introductory offer, you are not entitled to any further SpiritSave Introductory Offers from Virgin Wines or holder or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have taken up any SpiritSave Introductory Offers from Virgin Wines or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join SpiritSave by signing up with no introductory offer.
3. How it works
  1. We bill your payment card or PayPal account an agreed amount (default of £25) on the 1st of each month or an alternative date later in the month if you so choose.
  2. Your SpiritSave balance is for use against purchasing spirit products, but can also be used on beer products with Virgin Wines.
  3. You are free to change the amount of money you pay into your account each month either through your online account or by contacting us on 0343 224 1044.
  4. You are free to cancel your SpiritSave membership at any point. And we will gladly refund the outstanding balance of any money you have paid into your account.
  5. Your SpiritSave balance (money you have deposited) cannot be used either fully or in part to buy gift vouchers, wine products, or gift products.
4. You agree to us holding your payment details and charging you in accordance with clause D (above).
5. Your money is safe with us and any cash balance you have deposited is fully refundable on request.
6. We keep the teeny-weeny bit of (real) interest our own bank pays on your deposits.
7. We reserve the right to close the SpiritSave scheme at any time without prior notice. In such circumstances you will be refunded any money you have paid in to SpiritSave, which must be used within 6 months of the date the scheme is closed.
8. Payment for purchases made using your SpiritSave account is taken first from any vouchers or refunds in your account, then any monies you have paid into the account. If there are insufficient funds in your SpiritSave account the balance will be charged to your registered credit/debit card.
9. Inactive SpiritSave accounts
  1. When we refer to a SpiritSave account being “inactive” in these terms and conditions, we mean that no deposits have been made into that SpiritSave account, and the balance of that SpiritSave account has not been used for any purchases.
  2. If your SpiritSave account is inactive, we still have to spend resources on maintaining your account and contacting you in relation to your account. Therefore, if your SpiritSave account is inactive for a period of 2 years or more, we will charge you an administration fee of £1 per month until the earlier of (a) your SpiritSave account becomes active again; (b) there is no balance remaining in your SpiritSave account; or (c) your SpiritSave account is closed in accordance with clause I(iii) below. Our administration fee will be deducted directly from the balance of your SpiritSave account.
  3. Because we cannot maintain your SpiritSave account indefinitely if it is not being used, if your SpiritSave account remains inactive for a period of 6 years, we will close your SpiritSave account. If we close your SpiritSave account, the balance on the account will be forfeited and will not be refunded to you.
Rate and Win Prize Draw
1. Every time you rate or review a product you will be automatically entered into our monthly prize draw.
2. Each product you rate or review will count as one entry into that month's prize draw.
3. The winners will be pulled at random and the prizes will vary each month.
4. Right To Terminate - The monthly prize draw is here for the good of all of our customers. If we feel that it has been abused, we reserve the right to exclude your entries from that month's prize draw.
Gift products
1. Delivery
  1. Standard delivery and Saturday delivery is £4.99 per gift product on all gift product orders. Named day delivery is available for £2. We do not operate a delivery service on Public & Bank Holiday's. Allow three working days for delivery. 85% of orders are delivered the next working day.
  2. Sunday delivery is not available.
  3. In order for your order to arrive the next working day you need to ensure the order is completed before the cut-off time provided at the time of purchase.
  4. We will deliver your gift to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish Islands, the Isle of Man and the Scilly Isles). However, please allow a few extra days for delivery to offshore islands, Northern Ireland, Scottish Highlands and some other areas of Scotland. The following postcode areas are affected: BT47-48, BT69, BY69, BT71, BT74-79, BT81-82, BT92-94, GY1-10, HS1-9, IM1-9, IM86-87, IM98-99, IV21-28, IV40-49, IV51-56, JE1-9, KA27-28, KW11, KW13, KW15-17, PA20, PA33-34, PA36, PA41-49, PA60-78, PA80, PH30-32, PH35-44, PH50, TR21-25, ZE1-3.
  5. We shall not be liable for any delay in delivering your gift if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm, pandemic or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
2. Incorrect / missing or damaged products:
  1. In the event that any of the products in your order are incorrect, missing or damaged, please let us know within 30 days.
  2. Where the order is a single product item we will collect the item and then once we have confirmed receipt of that item we will send the correct replacement free of charge. Delivery of the replacement product should take place within 7 working days of you notifying us regarding the incorrect item.
  3. Where the incorrect, missing or damaged product is part of a case we will credit your Virgin Wines account with the price you paid or a proportion of the total order price representing the proportion of the incorrect, missing or damaged order contents.
3. Vouchers
  1. Promotional voucher discounts are not applicable to gift product purchases.
4. WineBank
  1. Your WineBank balance (money you have deposited plus WineInterest) cannot be used on gift products.
5. Gift products are not covered under our 'Love every wine, or get your money back' customer promise.
6. SpiritSave
  1. Your SpiritSave balance cannot be used on gift products.
7. Advent Calendars
  1. P&P for the advent calendars is £7.99 per calendar. Multiple calendar deliveries to the same address will still incur £7.99 per calendar. The advent calendars do not qualify for the 'spend over £150 and receive free delivery' promotion. The advent calendars are a Virgin Wines gift product, and therefore WineBank and SpiritSave balances are not deductible from the total balance and WineBank Free Delivery does not apply.
Personalised Gifts
1. Personalised gifts cannot be cancelled, returned or exchanged unless they are faulty or damaged.
2. Customers must check the spelling and accuracy of a personalised gift before the order is placed. No refund can be made for personalised gifts which contain a misspelling or misplacement of text. Customers must tick the box before adding to basket to confirm that "I have checked my design for spelling, colours, position and size and understand that I cannot make any changes once my order has been placed. I also understand that I cannot return any personalised products unless they are faulty or damaged"
3. Virgin Wines are not liable for any messaging uploaded by the customer to create a personalised gift. This includes but not limited to messaging related to a person's health, personal data about another person, such as their address, phone number, or email address fraud or fraudulent misrepresentation, confidential information, threatening, defamatory, indecent, seditious, offensive, sexual harassment, pornographic, obscene, abusive, liable to incite racial hatred, discriminatory, wording which constitutes or encourages conduct that would be considered a criminal offence, includes or makes reference to illegal drugs or encourages those to not drink responsibly.
4. We reserve the right to cancel any order which is reported to us as inappropriate.
5. Virgin Wines does not give the customer copyrights or approval to make the false impression that any personalised messaging originates from Virgin Wines or any or the Virgin groups.
6. Delivery for personalised gifts is 3- 5 working days. Excluding bank holidays. Whilst we aim to deliver within 5 working days, peak periods such as December could be 3 - 6 working days.
7. Named day delivery is not possible for personalised gifts.
8. Delivery is available to mainland UK, Scottish Islands, the Isle of Man and the Scilly Isles. We unfortunately cannot deliver to Northern Ireland or the Channel Islands at this time.
9. Personalised orders must be placed via virginwines.co.uk. Orders cannot be placed by the Virgin Wines Call centre, Wine advisors or Commercial team.
Recommend a Friend
1. If you have recommended Virgin Wines to a friend, you will receive £25 for every friend who joins Virgin Wines, or the Virgin Wines Discovery Wine Club, or the Virgin Wines WineBank. The £25 will be credited to your account as soon as your friend has used their voucher.
2. Recommend a friend benefits do not apply to members of the same household living at the same address or using the same credit/debit cards.
VAA Flying Club and Virgin Red
1. These terms and conditions apply to members of Virgin Atlantic's Flying Club and Virgin Red, buying wine from Virgin Wines. It is important that you read these terms and conditions carefully.
  1. You must be at least 18 (eighteen) years old to buy alcohol.
  2. Virgin Wines only deliver to UK addresses.
  3. All purchases of wine through Virgin Wines will be subject to Virgin Wines' standard terms and conditions of purchase. These terms and conditions may change from time to time and are available to view at www.virginwines.co.uk.
2. Members will be eligible to earn points on cash spent on wines, gifts and spirits available to purchase at Virgin Wines as long as there is a valid Virgin Atlantic Flying Club or Virgin Red membership number on their account at the time the order is placed.
3. Promotional points offers will be available on certain products for new customers only, including introductory case offers to WineBank and Discovery Wine Club.
4. If the product is returned your points will not be awarded.
5. Points will take a minimum 28 days to show in your Flying Club or Virgin Red account.
6. Orders placed using Virgin Points via Virgin Atlantic Flying Club or Virgin Red are not covered by the 'Love every wine or get your money back' customer promise as the sale was not placed with Virgin Wines directly.
Corporate Orders
1. Corporate Definition: A corporate order is an order where the corporate customer orders 10 or more cases on the same order.
2. Delivery Address(es): Where an order(s) contain(s) goods to be delivered to more than one delivery address, it is the responsibility of the corporate customer placing the order(s) to ensure that all delivery address(es) provided to Virgin Wines are correct. If goods are delivered to an incorrect address(es) as a result of incorrect information provided by the corporate customer, Virgin Wines will not take responsibility for this and the corporate customer will be charged for the cost of replacement goods and the cost of delivering the replacement goods to the correct address(es).
3. Payment: We accept payment from corporate customers by Visa, Mastercard, PayPal, bank transfer and cheque. In the case of payment by bank transfer and cheque the order(s) will only be shipped when cleared funds have been received in Virgin Wines bank account.

Beers

Beer bought from us will come with a minimum of one month expiration.
Beers with less than this will be identified prior to purchase.
It is worth noting that beer does not suddenly 'go bad' once the expiry date has passed and you will still have an enjoyable beer experience.

(Unopened)	Pantry	Fridge
	Past Date	Past Date
Canned Beer lasts for	6-9 Months	6 months-2 Years
Bottled Beer lasts for	6-9 Months	6 months-2 Years
Homemade Beer lasts for	6-9 Months	6 months-2 Years

Source: eatbydate

Data Protection
1. For information about our Cookies - click here.
2. For information on our Privacy Policy - click here.
Security
1. If you are nervous about shopping on the web, don't be. We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
2. To make sure that you don't have to worry, we will make good any losses suffered by you and charged to you by your credit card company, up to a maximum of £1,000 through the unlawful use by a third party of your credit card or credit card information directly as a result of your use of our web site.
3. It is your responsibility to protect your password from being disclosed to any third party.
Intellectual Property Rights
1. You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of Virgin Wine Online Limited, the structure, design and layout of the web site and the styles of the wines.
2. You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
3. All persons, individual and corporate, are prohibited from providing hypertext or other links to the virginwines.co.uk web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.
Limitation of Liability
1. Nothing in these Terms and Conditions shall exclude Virgin Wine Online's liability for personal injury or death caused by its negligence.
2. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
  1. loss or damage was not foreseeable to both parties when the contract was formed;
  2. loss or damage was not caused by any breach on the part of the supplier;
  3. loss or damage relates to business and/or non-consumers.
3. Subject to Clause 10a we will not be liable for loss or damage caused by the customer handling of our products. In particular we will not be liable for spillages or breakages.
4. Customers should also be aware of the following inherent risks and warnings:
  1. Alcohol should be consumed in moderation.
  2. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
  3. Red wine in particular may cause staining if spilt so extra care should be taken.
  4. Sparkling wines and champagnes can be volatile due to the build-up of gases, extra care should be taken when opening these.

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