Trustpilot

Privacy notice

Principles:

Virgin Wines cares about your privacy. When using your personal data we promise:

  • We will take proper care of your data and will treat it like our own.
  • We will only use your data to deliver and improve the Virgin Wines experience.
  • We will not send you spam. Only you decide what and how you hear from us.
  • We won't keep your data longer than we need it.

We will only share your data with third parties employed by us to perform our contract with you on our behalf. We are committed to protecting your privacy and security. If you have any questions about how we look after your privacy, email us at privacy@virginwines.co.uk

Legal basis for processing your data

Where we process your data Virgin Wines Online Limited is the Data Controller while you are the Data Subject. As the Data Controller we rely on the following legal bases to process your data:

Performance of a contract

  • The use of your data is necessary to perform the agreement you have with us. For example to accept an order, collect payment, ship your wine and deal with after sales service such as returns, refunds and exchanges.

Legitimate Interests

  • We may use your data for our legitimate interests. For example to improve the products and service we offer, to update and adapt our website and to use your data for fraud protection or legal purposes.
How we use your data

We use your personal data to deliver our service to you in different ways. You don't have to share any of this data with us but if you don't, you may not be able to use our website or buy wine from us and you may not receive our best possible service.

Your Name and Contact Details, we use this data to:

  • Deliver your order. We need to use this data to perform our contract with you.
  • Send you messages, by email or SMS about your order. We need to use this data to perform our contract with you.
  • Send you information by email, SMS or post about our products, offers, services and promotions. We do this to keep you informed so you get the best possible experience. We only do this with your permission. You can withdraw or amend permission at any time by visiting your account on our website or by giving us a call.
  • Prevent and detect fraud. We do this to protect both you and Virgin Wines.

Your Date of Birth, we use this data to:

  • Verify you are over 18. We cannot sell you alcohol if you are under 18.

Your Payment Information, we use this data to:

  • Take payments and give refunds. We need to use this data to perform our contract with you.
  • Prevent and detect fraud. We do this to protect both you and Virgin Wines.

WineBank Account Details, we use this data to:

  • Ensure your WineBank account is up to date and accurate, to add payments you have made, calculate the interest we give you and to process refunds. We need to use this data to perform our contract with you.
  • Complete payment for your order when you use your WineBank balance or interest. We need to use this data to perform our contract with you.

Wine Club Membership Details, we use this data to:

  • Deliver your wine. We need to use this data to perform our contract with you.

Details of conversations we have had with you:

  • With one of our Wine advisors, for assistance with a purchase.
  • With one of our customer service agents, in relation to any queries regarding your orders or subscriptions.

We use this data to:

  • Provide great customer service. We need to do this to perform our contract with you.

Order History, Favourites, Preferences, Reviews, Tasting Notes and Wishlists, we use this data to:

  • Provide relevant products, services and promotions. We do this to ensure we are giving you what you want.

How and when you use our website, the pages you visit and interactions you make, your ip address and device type, we use this data to:

  • Analyse and optimise the way our website works. We do this to offer you the best possible experience.
  • Detect, prevent and investigate any attempt to hack our website or systems. We do this to protect both you and Virgin Wines.

If and when an e-mail is delivered to you, if it is opened and if any links in the email are clicked, we use this data to:

  • Analyse, optimise and improve our email campaigns. We do this to provide you with relevant products, services and promotions.

We also take personal data and remove anything that connects it to you - this is called "anonymisation". We then use this alongside other anonymous data in order to undertake analysis and research to improve the products and services we offer. To do this we share this anonymous data with third parties. These third parties will not see any personal data about you at all.

Warehouse Wines

Warehouse Wines is a trading name of Virgin Wines Online Limited. We may use your personal data to promote offers and opportunities available through Warehouse Wines, including:

  • Promotional Communications: Sending you information about Warehouse Wines' products, offers, services, and promotions.
  • Personalised Experience: Using your data to personalise your experience and provide relevant offers.
  • Marketing Consent: You can opt out of Warehouse Wines marketing at any time by:
    • Clicking the unsubscribe link in any marketing email.
    • Calling our Customer Services team on 0343 224 1001.
Keeping your data

We will not keep your data for longer than we need it. We do need to keep your data in the following circumstances:

  • While your account with us remains open, or
  • As long as it is needed to provide services to you such as returns or refunds, or
  • Where it may be required to meet legal obligations, resolve disputes and to detect and prevent fraud.
  • Your data may be held in systems located outside the UK or EU. However, your data will only be processed in line with UK GDPR legislation.
Sharing your data

We will not sell any of your data to any other party.

We may share your personal data with other organisations or companies. We will only share this data so that we can perform our contract with you or to optimise, improve or personalise the products and services we offer.

The types of organisation or companies we share your data with are:

  • Companies that package and deliver your wine to you.
  • Companies that enable us to complete your order such as credit card companies, banks and payment providers.
  • Partner companies, where you have been introduced to Virgin Wines through one of their promotions or offers.
  • Fraud prevention companies.
  • Where the law requires, the police or other law enforcement agencies.
  • Specialist companies that host our website and systems or help us with our marketing.

We also share data that we anonymise, to make sure it does not identify you, with third parties to undertake analysis and research to help us improve the products and services we offer.

Using your data for marketing

We will only send you marketing messages by email, SMS or post if you have agreed to receive them. We ask(ed) you for your marketing preferences when you open(ed) your account.

You can stop receiving marketing messages from us at any time. You can do this by:

  • Logging into the websites and updating your marketing preferences. These can be found in the 'My Account' area of the website.
  • Clicking the unsubscribe link in any marketing email we send you
  • Calling our Customer Services team on 0343 224 1001.
Cookies

We use cookies on our website to enhance your experience when using our website. No personal information is stored in the cookies we use, but they can be connected to you in our systems. For more information please see our cookie policy.

Digital Advertising

Virgin Wines undertakes various types of online advertising. Some of this advertising may be based on information we have about you and your use of Virgin Wines. We do this with using a variety of techniques such as tracking pixels, tags, cookies and other identifiers.

The actual adverts and the content you see may be based upon data we hold about you. We do this to ensure we are offering you the most appropriate products and services.

Advertising

We may use third parties for advertising analysis and optimisation to ensure the ads that you receive from us are relevant to you, and that you won't keep seeing irrelevant adverts or the same adverts over and over.

Your Rights

Virgin Wines take your rights to privacy seriously. you have the right to:

  • Know what personal data we hold and how we process that data. This information is laid out in this notice.
  • Request that incorrect data we hold about you is updated.
  • Ask us to share with you the personal data that we hold about you.
  • Request that we stop processing your data or delete your data in some circumstances.
  • Stop us sending you marketing messages.
  • To request that we transfer some or all of your data to another service provider.
  • To complain to the Information Commissioners Office.

If you wish to exercise your right to correct incorrect data you may be able to do this yourself by logging into the website and updating the details yourself in the 'My Account' area of the website.

You can stop receiving marketing messages from us at any time. You can do this by logging into the websites and updating your marketing preferences. These can be found in the 'My Account' area of the website or by clicking the unsubscribe link in any marketing email we send you.

Alternatively, if you wish to exercise any your rights please contact our Customer Services team on 0343 224 1001.

Changes to our Privacy Notice

We may change our privacy notice from time to time. When we do change this notice we will update this page to reflect the changes.

Where we make significant changes to the notice we will inform you via email. You can then review the changes and decide whether or not you wish to continue using Virgin Wines.

Data Protection Officer

The Virgin Wines Data Protection Officer is Lee Albin. He can be contacted by emailing privacy@virginwines.co.uk